The information and resources here are intended to answer questions and support your community to develop and sustain a strong Coordinated Access System on your journey to ending chronic homelessness.

Keep checking back here as we will be regularly updating materials and adding further resources.

Coordinated Access Systems

A Coordinated Access System (CAS) is a way for communities to design, streamline, and bring consistency to the process by which people experiencing homelessness access housing and services.

A strong CAS uses a By-Name List and a Housing First Approach along with a standardized and coordinated process for access, assessment, prioritization and referral for housing and other services across all the agencies and organizations in a local area.

Included below is a further information and overview of Coordinated Access Systems, the Coordinated Access System Scorecard, and examples from many communities across North America.

Coordinated Access System Information and Overview

A variety of resources are included below to provide you with an overview and further information about Coordinated Access Systems:

Coordinated Access System Scorecard

The Coordinated Access System (CAS) Scorecard is a 23 question self-assessment tool to assist you to review and make improvements in your Coordinated Access System to support your community’s efforts to reach and sustain functional zero on chronic homelessness. 

The Coordinated Access System Scorecard Guide explains what the CAS Scorecard is, makes suggestions for how to use it, and walks you through the questions (including a further description, tips and sample resources). 

20KHomes Campaign communities are asked to complete the on-line CAS Scorecard every quarter once they have achieved a quality By-Name List. 

You can use this Coordinated Access System Scorecard Worksheet with your community when you review the CAS Scorecard together to document your progress and plan your next steps.

Coordinated Access and Prioritization Examples

Canadian Community Coordinated Access System Examples

Calgary Homeless Foundation’s Coordinated Access and Assessment Manual

Guelph-Wellington’s Coordinated Access System (DOOR):

Hamilton’s Coordinated Access Materials:

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