The information and resources here are intended to answer questions and support your community to develop and sustain a quality By-Name List on your journey to ending chronic homelessness.

Keep checking back here as we will be regularly updating materials and adding further resources.

What is a By-Name List?

A By-Name List is a real-time list of all people experiencing homelessness in your community.  It includes a robust set of data points that support coordinated access and prioritization at a household level and and an understanding of homeless inflow and outflow at a system level.  This real-time actionable data supports triage to services, system performance evaluation and advocacy (for the policies and resources necessary to end homelessness).

For further background information about By-Name Lists:

The By-Name List (BNL) Scorecard

The BNL Scorecard is a 10 question self-assessment tool to assist you to take a snapshot of your local progress towards a quality By-Name List and identify areas for improvement. 

The Canadian BNL Scorecard Guide explains what the BNL Scorecard is, makes suggestions for how to use it, and walks you through the questions and scoring. 

20KHomes Campaign communities are asked to complete the on-line BNL Scorecard every quarter until they achieve a quality By-Name List. 

Here are some BNL Scorecard Group Exercises and a By-Name List Scorecard Worksheet you can use with your community when you review the BNL Scorecard together.

To document your progress and/or once you have self-assessed as having a quality By-Name List – submit a written narrative to – see Sample Community Scoring Rationale & Next Steps.

10 Steps to Creating and Using a By Name List 

This two-page 10 Steps to Create and Use a By-Name List document provides you with simple steps and links to further resources to help you develop, use and sustain a quality By-Name List.   

Sample BNL Frameworks, Policies, Tools and Dashboards

Below are a list of sample documents and tools – some of which you can take and customize.  Thank you to all the communities who have provided these documents to assist others.

Coordinated Access and Prioritization Resources & Scorecard

A Coordinated Access System (CAS) can be centralized or coordinated process designed to coordinate program participant intake, prioritization and referrals.  Below you will find information and resources to support your work in developing and improving coordinated access and prioritization processes, including the Sustainable System Scorecard.  See this short 3 minute VIDEO that explains the difference between a By-Name List, Coordinated Access List and Prioritization List (and also how they are all nested together).



The Sustainable System (SS) Scorecard is a 23 question self-assessment tool to assist you to review and make improvements in your coordinated access system (CAS) to support your community’s efforts to reach and sustain functional zero on chronic homelessness. 

The Canada Sustainable System Scorecard Guide explains what the SS Scorecard is, makes suggestions for how to use it, and walks you through the questions. 

20KHomes Campaign communities are asked to complete the on-line SS Scorecard every quarter once they have a quality By-Name List. 


Our Progress

Join Campaign

Call to Action banner

Be a part of the solution.

Help us end chronic homelessness in 20 communities and house 20,000 of Canada’s most vulnerable homeless people.


A Canadian Alliance to End Homelessness Website

©20K Homes 2017